Last updated: 30 June 2026

1. Introduction

This Privacy Policy explains how Vike collects, uses, shares, and protects your personal information when you use vikemen.com. We are committed to handling your information in accordance with the Digital Personal Data Protection Act, 2023 ("DPDPA") and other applicable Indian laws.

2. Information we collect

• Identity and contact: name, email, phone number, delivery address.
• Health data: answers to the medical questionnaire, medical history, clinical notes added by the reviewing physician.
• Transaction data: records of orders, refunds, and consultation details.
• Technical data: IP address, browser type, device identifiers, usage patterns on the Site.

3. How we use your information

• Connect you to a licensed medical practitioner for review.
• Facilitate prescription fulfilment by a registered pharmacy partner.
• Process payments, refunds, and order communications.
• Improve our service, prevent fraud, and comply with legal obligations.

4. Sharing with third parties

• The licensed medical practitioner reviewing your case.
• The registered pharmacy partner fulfilling an approved order.
• Payment processors, logistics partners, IT service providers under confidentiality obligations.
• Regulators or law enforcement when required by law.

We do not sell your personal information.

5. Data security

We implement reasonable security safeguards including encryption in transit, access controls, and secure storage. No system is perfectly secure; absolute security cannot be guaranteed.

6. Data retention

We retain your information for as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records may be retained longer as required by health regulations.

7. Your rights

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion (subject to legal retention requirements).
• Withdraw consent for processing.
• Lodge a complaint with the Data Protection Board of India.

To exercise any right, contact vikecare@vikemen.com.

8. Cookies

The Site uses cookies to remember preferences, analyse traffic, and improve performance. You can disable cookies via browser settings; some features may not work correctly without them.

9. Children's privacy

The Site is not intended for individuals under 18. We do not knowingly collect information from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision.

11. Contact

For any privacy questions, contact our Grievance Officer at vikecare@vikemen.com.